1.
GENERAL
1.1
What is the estimated time for delivery?
Team Craft Paradise is dedicated to
dispatching your products within 4 to 6 days of the timeline, and the Minimum & Max delivery time after dispatching the product is 3 to 5 days, however, in case
of exceptional situations like transport strikes, riots, or natural calamities
(like rains, floods, earthquakes, etc.), it might happen that the Est delivery
time may exceed than the promised timeline. In such situations; you will be
given updates about your products, and Craft Paradise will be responsible to
keep your products on priority and deliver at earliest as possible. We humbly
request your cooperation in the above exceptional situations, as your support is essential
to ensure that we continue to keep serving you with high-quality furniture.
1.2
This delivery and shipping policy (“Policy”), together with the Terms sets
out our policies and procedures for the delivery and shipping of Products
purchased on the Craft Paradise Platform.
1.3
We provide shipping and delivery of our Products all over India. We aim to
provide the best customer experience for you by tying up and partnering with
leading logistics service providers to handle your order in the best possible
way and to ensure that you have a hassle-free experience in receiving the
Product that you have ordered from the Craft Paradise Platform. We make all
commercially reasonable endeavors to ensure that the Products are delivered to
you in a timely fashion.
1.4
By agreeing to use the Craft Paradise Platform and/ or purchasing a Product on
the Craft Paradise Platform, you agree to be bound by the terms of this Policy
without modification. We encourage you to read and understand the terms of this
Policy every time you visit the Craft Paradise Platform. If you do not agree to
the terms contained in this Policy, you are advised not to use, access, or
transact on the Craft Paradise Platform.
- TERMS OF SHIPPING AND DELIVERY
2.1
We partner with third-party logistic service providers in order to effectuate
Product shipping and delivery to you ("Logistic Partners"). You will
be provided with an estimated timeline for the delivery of the Product
purchased from the Craft Paradise Platform. This estimated timeline shall be
notified to the user on the order confirmation page displayed at the time the
order is confirmed by us. We will also share details about your orders pursuant
to their dispatch on the e-mail ID and/or mobile number provided by you/
registered with us. You agree and understand that though we effectuate Product
delivery to the Users through our Logistic Partners, we reserve the right to
ship and deliver the Products on our own without engaging any Logistic Partners
or third party service providers.
2.2.
You agree and understand that though we
endeavour to ship and deliver our Products all across India, we may, in our
sole discretion determine a select list of areas which are unserviceable for
delivery of Products. We or our Logistic Partners do not provide shipping and
delivery services in such unserviceable areas and may not process your orders
on the Craft Paradise Platform in such cases. In the event an area has been
deemed unserviceable by us, we shall notify such user at the time of placing an
order for purchase of Products on the Craft Paradise Platform. You may also
verify whether an area is unserviceable for deliveries by us by entering the
relevant area pin-code on the Craft Paradise Platform.
2.3.
You agree and acknowledge that to effectuate
timely delivery of the purchased Products to you, we may inquire or collect
specific information like your name, shipping address, billing address,
landmarks, contact details, etc. You shall ensure that all information that is
submitted by you to us on the Craft Paradise Platform is true, complete,
accurate and sufficient to identify the actual place of delivery. You
understand that you shall bear absolute liability in case of any failure by us
in delivering the purchased Products due to your failure to provide correct,
complete, sufficient and accurate information at the time of placing the order.
It is further clarified that we shall not be liable in any manner and at any
point in time due to your failure to provide correct and complete information.
2.4.
We will attempt to deliver the purchased Product
to your designated address within the estimated timeline of delivery notified
to you. In the event you are not available or present to accept the delivery of
the Product, our Logistic Partners will make a maximum of 3 (three) attempts to
deliver the purchased Product(s) to you. If the third delivery attempt is
unsuccessful and you continue to remain unavailable, we reserve the right to
cancel the order of the purchased Products at our sole discretion and process
the return of such Product to us. We further reserve the right to deduct the
shipping and delivery charges borne by us while processing any refunds subsequent
to such cancellation.
2.5
While we make reasonable endeavours in ensuring that purchased Products are
delivered to you in a timely manner and within the timeline notified to you,
you accept and acknowledge that the delivery may be delayed on account of:
(a)
Logistical issues beyond our control;
(b)
Unsuitable weather conditions;
(c)
Political disruptions, strikes, employee-lockouts, etc.;
(d)
Acts of God such as floods, earthquakes, etc.;
(e)
Other unforeseeable circumstances.
In
such events of delay, we shall make reasonable attempt to inform you by writing
to your email ID and/or mobile number registered with us. We disclaim all
liabilities that may arise on account of our failure to inform or notify you of
delays in the delivery of purchased Products on the Craft Paradise Platform.
Further, we shall be under no obligation to compensate you for any claim that
may otherwise arise on account of delay in the shipment or delivery or use of
the purchased Products.
2.6.
We endeavour to engage Logistic Partners,
employees, agents with the highest regard for ethics and integrity; and behave
in a fashion that exudes thorough professionalism, competence and good
mannerism. You agree and acknowledge that the actions, inactions of delivery
individuals are not in our control, and it is not possible for us to monitor
and observe each delivery executive. Since we are merely facilitating delivery
of a Product purchased by you, we shall not be liable for any acts or omissions
on part of our delivery agents, employees, or personnel and/ or the Logistic
Partner or their employees, agents, or personnel including deficiency in
service, wrong delivery of Product, time taken to deliver the Product, Product
package tampering, etc. For the sake of abundant clarity, it is stated that any
ill-mannerism, impoliteness, discourtesy or offensiveness shown by our delivery
executives or the employees, agents, personnel of the Logistic Partners is
beyond our control and any issue arising between you and our delivery executive
or an employee, agent, personnel of the Logistic Partner will have to be
resolved by the you, independently. You agree and acknowledge that you will not
hold us responsible or require us to settle, mediate or resolve any disputes
between you and the delivery personnel delivering the Products to you.
2.7.
Once you place an order on the Craft Paradise
Platform, we process such order and hand over the purchased Product to our
Logistic Partner. The User will receive a unique tracking identity number once
the purchased Product is handed over to the Logistics Partner, which will
enable the User in tracking the status of delivery of the purchased Products.
The User may use the tracking identity number on the Craft Paradise Platform or
the website and/or the mobile application of the Logistic Partner to check the
status and location of the purchased Product and its estimated time of
delivery. Our customer service team coordinates with the Logistic Partners to
ensure that the Products are delivered to you at the earliest and make all
reasonable efforts in ensuring that the Logistic Partners update the tracking
status of the purchased Products on a real time basis. It is clarified that we
engage third party service providers to effectuate deliveries of the Products
and hence, we do not guarantee the accuracy or correctness of the tracking
status and the status may be subject to inconsistencies arising out of
time-lags in updating the information and/ or other technical difficulties which
are not in our control.
2.8.
We reserve the right to charge or collect
shipping fees on Products from time to time. Shipping charges may vary based on
the value of the Product, type of Product, area of delivery, payment mechanism,
etc. You agree that we are authorized to collect, on behalf of the Logistic
Partner, the shipping and delivery fees for the delivery service provided by
the Logistic Partner. In the event we charge a shipping fees for the delivery
of a purchased Product, such shipping fees will not be refunded by us pursuant
to any return request raised by you. However, we may make exceptions and refund
the shipping fees in the event a defected, damaged, deficient or incorrect
Product (for reasons attributable to, and accepted by us after due verification
in our sole discretion) has been delivered. You acknowledge and accept that the
title and risk of all Products ordered by you shall pass on to you upon the
delivery of the purchased Products to you.
2.9.
Return of purchased Products are facilitated
through our reverse-Logistics Partners. On receipt of request for return of
Product on the Craft Paradise Platform and the same being duly acknowledged by
us, our reverse-Logistics Partners shall get in touch with you in order to
collect the purchased Products from you. We process returns and exchanges of
purchased Products in accordance with our Return and Refund Policy.
3.
CUSTOMER SUPPORT
Any
queries or concerns relating to the shipping and delivery of Products as per
this Policy may be directed by you to our customer support team who can be
contacted at the below mentioned details:
Phone: +919205930364
Email: support@cparadise.in
